Who we are
Effective Date: September 2025
Our website address is: https://hug-a-bugz.co.za
At Hug-A-Bugz Babiez, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information in line with South Africa’s Protection of Personal Information Act (POPIA) and other applicable laws.
1. Information We Collect
When you visit our website or purchase from us, we may collect the following information:
- Personal details: name, email address, phone number, billing and delivery address.
- Payment information: processed securely through our trusted third-party payment providers (we do not store credit/debit card details).
- Account details: if you create an account with us (username, password).
- Browsing information: such as cookies, IP address, and website usage data.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Communicate with you regarding your purchases, queries, or customer support.
- Send you updates, promotions, or newsletters (only if you have opted in).
- Improve our website, products, and services.
- Comply with legal and regulatory requirements.
3. Sharing of Information
We will never sell your personal information. We may share your data only with:
- Trusted service providers (e.g., couriers, payment processors, website hosting).
- Legal authorities, if required by law.
All third-party providers are required to protect your personal information and use it only for the services they provide to us.
4. Cookies
Our website uses cookies to enhance your browsing experience and collect data about how visitors interact with our site. You can manage or disable cookies in your browser settings, but this may affect some website functionality.
5. Data Security
We take reasonable technical and organizational steps to protect your personal information from loss, misuse, or unauthorized access. However, no system is completely secure, and we cannot guarantee 100% protection.
6. Your Rights
Under POPIA, you have the right to:
- Access the personal information we hold about you.
- Request corrections to your information.
- Request that we delete your personal data (unless required by law to keep it).
- Withdraw consent to receive marketing communications.
To exercise these rights, please contact us at: info@hug-a-bugz.co.za.
7. Children’s Privacy
We do not knowingly collect personal information from children under the age of 18 without parental or guardian consent.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:
Hug-A-Bugz Babiez
Email: info@hug-a-bugz.co.za
Phone: +27 (82) 553 3359
Address: Durbanville | Western Cape 7550